- Sustainability
- Social Initiatives
Relationships with Tenants
Relationships with Tenants
Employee satisfaction surveys
With the cooperation of property management companies, we conduct regular employee satisfaction surveys at the properties owned by HHR listed below, and aim to improve employee satisfaction and increase the value of facilities, through improvements based on the survey results.
Properties with employee satisfaction surveys:
9 properties in total, including Kitano Hankyu Building, Dew Hankyu Yamada, METS OZONE
Training for employees of tenants
We conduct various video and offline training sessions at HEP Five, aimed at making the facility attractive and selected by customers. In fiscal 2025, training courses at GRAND FRONT OSAKA are scheduled to learn basic customer service etiquette and other fundamentals.
HANKYU NISHINOMIYA GARDENS and GRAND FRONT OSAKA have produced participants for the national customer service role-playing contest hosted by the Japan Council of Shopping Centers. Through such achievements, we strive to improve the skills of the employees and enhance the comfort of customers using their facilities.
Hosting social gatherings and trips for employees
At HEP Five and HANKYU NISHINOMIYA GARDENS, we contribute to improving employee satisfaction and promoting employee communication by hosting one-day bus trips, and social gatherings for the employees of tenants.
Providing work-friendly building environments
SHIBAURA RENASITE TOWER provides opportunities to connect with its tenants through activities such as small local markets organized by the tenants in the lobby and distributing mimosas to its tenant employees on International Women’s Day.
HEP Five renovated its employee cafeteria in fiscal 2019 and has a meeting space where employees can communicate with one another, in addition to a space for charging devices. In addition, HANKYU NISHINOMIYA GARDENS established a female powder room in the employee lounge to provide and support an environment where tenant employees can work comfortably.
Award history
HEP Five has received the ES Award multiple times at the Developer Award and Tenant Award event hosted by SENKEN SHIMBUN CO., LTD. In addition, HANKYU NISHINOMIYA GARDENS received the Gold Award at the Japan SC Awards in 2013 as the first retail facility ever to receive the award outside of the Tokyo metropolitan area while it also received the Developer Award Chosen by Tenants (Second prize) at the 27th (fiscal 2024) Developer Award and Tenant Award event hosted by SENKEN SHIMBUN CO., LTD.
Initiatives towards Property Management Companies and Suppliers
Initiatives towards Property Management Companies and Suppliers
Establishment of Sustainable Procurement Policy
HHR and HHRAM are working to promote sustainability across their entire supply chain, based on the "Sustainable Procurement Policy" established in March 2019. To this end, their selection and evaluation criteria for property management (PM) companies and suppliers take into consideration the following points: the implementation of environmental management systems or equivalent measures, the promotion of human rights and diversity, the establishment of frameworks for corporate ethics, engagement with local communities, and the status of their sustainability initiatives.
Ongoing annual evaluation of property management companies
The period of the property management entrustment agreements concluded with parties HHR entrusts with property management of properties it owns is one year as a general rule, and HHR evaluates the management results of property management companies by the end of the agreement period. In the continuous evaluation since fiscal 2019, HHR has also included the sustainability initiatives at properties it owns carried out by property management companies as evaluation criteria.
Implementation of sustainability training
In order to establish a mindset on sustainability and reinforce the collaboration system, HHR invites outside experts once a year as lecturers and implements sustainability training for HHRAM employees along with persons in charge of properties working at parties HHR entrusts with property management of properties it owns.
Main training themes from fiscal 2022 to 2024
- Trends in ESG and approaches to real estate ESG investmen
- Response to climate change (TCFD, SBTi)
- Social impact real estate
- Rising awareness of social issues (health and well-being, DEI)
- Importance of property management companies
- Trends concerning biodiversity and natural capital
- Case studies of tenants initiatives
Establishment of a consultation counter of corporate ethics
HHRAM has established a corporate ethics consultation counter to accept whistleblowing about behaviors that are contrary to related laws, regulations, and corporate ethics, and facts that may be so, based upon Whistleblower Protection Act. This counter is available for not only HHRAM employees but also staff members and managers from property management companies, suppliers, and other organizations which have a continuous relationship with HHRAM, and its existence is widely publicized. It also accepts anonymous consultations and reports, and guarantees that there shall be no disadvantageous treatment on the basis of consulting, and that the whistleblowers’ personal information shall be protected.
Relationships with the Local Communities
Relationships with the Local Communities
Participating in local events
Umekita Plaza of GRAND FRONT OSAKA is the site where the Umeda Yukata Matsuri, a summer event in the Umeda area, is hosted, and in addition to hosting Bon festival dances and customer participation-type Uchimizu events, it is also the site where “UMEDA MEETS HEART,”(a project to transmit positive messages from Umeda with a motif of “Heart”) a winter event in the area is implemented.
The Umeda Yukata Matsuri, run by Umeda Area Management Alliance (Osaka Station District) as part of their activities, is a local event aimed at further improving the area's attractiveness, under the theme of "yukata," which is a part of traditional Japanese culture.
We also offer the open space of Hankyu Corporation Head Office Building as event sites for locally hosted events such as the Umeda Yukata Matsuri and the 1000000 People's Candle Night@OSAKA CITY Chayamachi Slowday.
Offering venues for holding of local events
HHR provides support and space for holding local events at its owned properties.
Dew Hankyu Yamada
Playing a role in supporting local industries and drawing customers to local markets, by providing market spaces for startups who are planning to open their businesses in the surrounding communities, and holding market events at its common areas on a regular basis.
GRAND FRONT OSAKA
Regularly holding live music events for free as a joint project with a radio station, and providing the SpringX program, which offers online venues for practical learning opportunities and startup support.
Cooperating with nearby local communities
Dew Hankyu Yamada makes community-based contributions by holding "children’s job experience" events.
METS OZONE contributes to local revitalization and deepens its engagement with the community by providing a platform for local choirs and nearby universities to present their activities at in-facility events.
Introducing a bike sharing system
Kitano Hankyu Building has introduced a bike sharing system operated by DOCOMO BIKESHARE, INC. and contributes to reducing the environmental load by mitigating traffic congestion in the city center.
Moreover, this also contributes to the development of local industry as transportation infrastructure for commuting,business, and tourism.
Implementing a park-and-ride
Dew Hankyu Yamada has implemented a park-and-ride on its rooftop parking lot. A park-and-ride, is a method of commuting whereby people park their automobiles in parking lots with public transport connections, and transfer to public transportation such as railways and fixed-route buses. It is a transportation policy that is promoted as a way to mitigate traffic congestion in city centers and tourist sites, suppress traffic pollution, and reduce illegal parking, etc.
Supporting sales promotions of tenants and startups
On the first floor below ground at HEP Five, the "FIVE LAB" has been set up to support startups, which is a pop-up space that collects and dispatches popular contents, and provides opportunities for creators and EC shops to make sales at special events. In fact, some members who had participated in those events became official tenants by opening their own shops. HEP Five has also established a photo studio for SNS and live commerce to support the sales promotions of tenants.
Participating in the Hankyu Hanshin Mirai no Yume Machi Project
Our sponsor, Hankyu Hanshin Holdings Group conducts the Hankyu Hanshin Mirai no Yume Machi Project, and the employees of HHRAM also participate in this project.
[Overview of Hankyu Hanshin Mirai no Yume Machi Project] (in Japanese) https://www.hankyu-hanshin.co.jp/yume-machi/top.html
Securing Safety and Security
Securing Safety and Security
Safety and security of owned properties
Ever since the Great East Japan Earthquake (2011), interest in the seismic resistance of buildings has risen extremely high. In order to secure business continuity in the face of natural disasters and epidemics, etc., HHR has prepared various measures to minimize damage and speed up recovery.
Preparing for seismic risks - utilizing PML value
The probable maximum loss (PML) refers to the forecasted maximum loss that could be incurred due to an earthquake. The PML is indicated by the ratio of forecasted replacement costs assuming maximum material losses against the largest earthquake that can be expected during the use-period of a building (475-year return period = 10% chance of exceedance in 50 years), and the lower the ratio, the lower the expected losses. When deciding upon the acquisition of a property, HHR will check its PML value and will not acquire the property if the PML value does not meet a certain standard.
*For the PML values of each property in the portfolio, please refer to the materials for analyst briefing on the "IR Library" of our website.
Systematic repairs and CAPEX
HHR conducts repairs systematically according to the age of properties, etc., in an effort to prevent unforeseen accidents and minimize damages during disasters.
Providing lifelines and disaster protection centers
HHR’s owned properties provide lifeline functions and serve as disaster protection centers for its customers during natural disasters.
Takatsuki-Josai Shopping Center
It has a disaster cooperation agreement with Takatsuki City, and will provide the parking space on the site as a temporary evacuation space for local residents and as a base for vehicles in the case of a disaster.
HEP Five
It has first-aid kits, disaster prevention equipment for stranded commuters, those who are temporarily prevented from returning home, and has been designated as a temporary evacuation site based on the "Plan to Secure Underground Evacuation Space in Umeda."
Dew Hankyu Yamada, Takatsuki-Josai Shopping Center
These properties will provide food and disaster prevention goods, etc., to local residents in the case of a disaster.
GRAND FRONT OSAKA
Based upon the agreement with Osaka City on the acceptance of commuters who cannot return home in the event of disasters, the facility shall temporally accept stranded commuters to the possible extent.
Safety and Security of Customers and Tenant Employees
Conducting fire drills
Fire drills are conducted at HHR's properties in accordance with the Fire Services Act, which includes training on how to use fire extinguishers and first aid measures, etc., with the assumption that these will be put into practice.
Storing emergency goods
At some of HHR's properties, emergency goods boxes have been set up, which can be used if one was to be locked in an elevator during an emergency. At HEP Five and Kitano Hankyu Building, disaster prevention equipment, to be used by people who are prevented from returning home, are stored in disaster prevention chairs installed on every floor of the buildings.
Providing menstrual hygiene products for free
At HEP Five, OiTr, a dispenser to provide sanitary pads free of charge, has been installed in some of the toilet rooms. We have been promoting this initiative to realize a society where menstrual hygiene products are readily available in each toilet room, just like toilet rolls.
Setting up baby rooms
At GRAND FRONT OSAKA and HANKYU NISHINOMIYA GARDENS, baby rooms with a baby bed, a breastfeeding booth, and other equipment installed are set up for customers with babies to visit the places without any stress. This shows how we make our facilities better for child-rearing generations.
Safety and Security of HHRAM's Employees
Promoting disaster prevention and BCP measures
Under the policy that human resources are its most important corporate resource, HHRAM conducts various initiatives to secure the safety and security of employees.
- Establishment of business continuity plan (BCP)
- Establishment of “Initial Response Manual for Large-Scale Disasters (Earthquakes)” and “Initial Response Manual for Large-Scale Disasters (Typhoons/Advance Response)”
- Establishment of initial response manual for outbreak of a new type of influenza and other diseases
- Implementation of safety confirmation system and drills
- Implementation of disaster prevention drills
- Distribution of disaster prevention goods and storage of emergency goods
Employee Initiatives
Employee Initiatives
For initiatives for employees, please click here.
Dialogue with Unitholders and Investors
Dialogue with Unitholders and Investors
Regarding information disclosure
Recognizing sufficiently that replete information disclosure can largely impact the development and success or failure of the real estate investment trust market, HHR will stand in our unitholders' shoes and disclose information from the perspective of "timeliness" and "fairness".
- Information will be disclosed in line with the details and methods outlined in the Financial Instruments and Exchange Act, in the Investment Trust Act, by the Tokyo Stock Exchange, Inc., and by Investment Management Association of Japan.
- A system for the accurate and timely collection of information has been established, and we work to disclose information to our unitholders while making considerations for transparency and comprehensibility.
- We work to proactively disclose information that is deemed important for making investment decisions, even for information that is not indicated in information disclosure legislation.
Status of IR activities
We work to disclose information in a timely manner through our website including statutory disclosure documents, press releases, financial results information (financial statements, financial results, materials for analyst briefing, financial briefing video, etc.), characteristics of managed assets, and performance status, etc.
Each fiscal period, we hold an analyst briefing on the operating status and the financial outlook, etc., for domestic institutional investors, lenders, and other interested parties. In addition, we hold approximately 100 one-on-one meetings (including conference calls, online meetings) annually for institutional investors. For our overseas investors, we hold two IR events a year, focusing mainly on North America, Europe, Australia, and Asia, and hold approximately 30 one-on-one meetings (including online meetings) annually. In addition, we also proactively participate in conferences held by securities companies in Japan. For our individual investors, we hold operational briefing sessions in Tokyo and Osaka once a year (institutional investors can also participate). Moreover, we also proactively participate in private investors seminars held by the Association for Real Estate Securitization, the Tokyo Stock Exchange, and securities companies, etc.
Individual Investor Seminar Attendance Record
December 2024 to November 2025
This table can be scrolled sideways
| Event month | Event name |
|---|---|
| February 2025 | J-REIT Promotion National Caravan 2024 Osaka |
| May 2025 | J-REIT Promotion National Caravan 2025 Nagoya |
| June 2025 | J-REIT Promotion National Caravan 2025 Hyogo, Kaibara |
| September 2025 | J-REIT Fan Event in Takamatsu |